Included with every Microsoft 365 licence purchased through us
Every client who purchases Microsoft 365 licences through ITI Technologies receives free Microsoft-backed licence support — delivered directly by Microsoft’s engineering team.
Enterprise-grade Microsoft support, included as standard. No extra fees, no exceptions.
Scope of your Microsoft 365 licence support
Every organisation that purchases Microsoft 365 licences through ITI Technologies receives dedicated support for cloud service functionality — at no additional cost. This covers issues directly related to the operation of Microsoft 365 cloud services, including:
Microsoft 365 Services
Exchange Online, SharePoint, OneDrive, Teams — service availability, access issues and functionality errors.
Identity & Access
Entra ID, MFA, Conditional Access — sign-in issues, account access problems and licence assignment errors.
Device & Security
Intune, Defender — policy application issues, device enrolment errors and security alert investigation.
Licensing & Subscriptions
Licence assignment, subscription management and Microsoft 365 admin centre issues.
When an issue requires escalation beyond our team’s scope, we raise it directly with Microsoft’s engineering team on your behalf — using our partner support access. You get one point of contact, regardless of where the resolution comes from.
What falls outside the included support scope
Licence support covers cloud service functionality issues. The following are outside its scope and are handled as separate engagements:
🔧 Configurations, Deployments & Migrations
New deployments, environment setup, policy design, configuration changes and migrations — whether to or within the Microsoft cloud.
🖥️ On-premises Infrastructure
Servers, networking, local devices and on-premises systems outside the Microsoft 365 cloud scope.
🔗 Integrations & Automation
Third-party integrations, Power Automate workflows, custom development and API-based solutions.
📋 Consulting & Advisory
IT strategy, architecture design, security assessments and technology roadmap planning.
Need support beyond the included scope? We’ll assess your requirements and propose the right engagement — whether that’s a one-off project or an ongoing managed service arrangement.
Real-time licence management — in your hands
As an ITI Technologies client, you get access to a dedicated self-service portal where you can manage your Microsoft 365 and Azure subscriptions in real time — without waiting for a change request or a callback. The portal is certified to ISO 27001 and ISO 27017 standards and secured with MFA and granular access controls.
📦 Microsoft 365 Licence Management
Add or reduce licences, create new subscriptions and align end dates across your Microsoft 365 plans — all in real time. Convert monthly to annual subscriptions and maintain full visibility over your active licences at all times.
☁️ Azure Cost Management & Insights
Usage thresholds, spending limits, cost forecasts and detailed analytics — full visibility and control over your Azure consumption. Reserved Instances and Azure Savings Plans are also manageable from the same interface.
🔐 Access, Security & Audit
Assign granular access roles to your team — different people get different levels of visibility and control. Every action is logged in a full audit trail. MFA, IP-based access restrictions and Microsoft SSO are all supported.
🔔 Notifications & Billing Transparency
Automated notifications for expiring subscriptions, price changes and licence modifications. Detailed billing reports — including invoice aggregation and price protection — give you full cost transparency at any point in the month.
The portal is available to all ITI Technologies clients. Ask us about access levels and how to get started.
Why choose us
- ➡ 24/7/365 support with customisable response and recovery scope
- ➡ Technical expertise — deep experience in Microsoft 365, Azure and hybrid environment support
- ➡ Proactive approach — not just monitoring and incident response, but prevention and automation
- ➡ Incident management system — notifications, SLA tracking and reporting
- ➡ Real-time licence management — self-service portal for instant licence changes and Azure cost control
